Refund policy

Returns & Refunds Policy

We want you to love your TRUEs. If they’re not right, you can return new and unworn items within 30 days of receipt.

Eligibility

  • Items must be new, unworn and unwashed, with all tags and the original packaging. Please try shoes on indoors only.
  • Please contact us before sending anything back. Parcels sent without a return request may not be accepted.

Your options (EU orders)

Option What you get Cost
Exchange (size or colour) New pair, sent once your return is in transit Free, once per order
Store credit Digital gift card for the full value. It can’t be refunded once issued Free
Refund Back to your original payment method Original shipping isn’t refunded

EU 14-day right of withdrawal
If you’re a consumer in the EU, you can cancel your order or return it within 14 days of receipt, for any reason. Items must still be unworn and in their original packaging.

How to return (EU orders)
Email info@truelinkswear.eu with your order number. We’ll send you a link to our DPD returns portal, where you can book a pickup or a drop-off. Returns go to:
Minus3 s.r.o. t/a TRUE linkswear EU, Františka Ventury 1280, 530 06 Pardubice, Czech Republic.

Returns from outside the EU
(Switzerland, Norway, Liechtenstein, Jersey, San Marino, Kosovo, Svalbard and Jan Mayen)

  • Refunds only. We can’t offer exchanges or store credit on orders shipped outside the EU. If you’d like a different size or colour, return your item for a refund and place a new order.
  • The same 30-day conditions apply. Email us first, and we’ll confirm your return and send you the instructions.
  • You arrange and pay for return shipping. Use a tracked service.
  • Mark the parcel “Returned goods” and include a copy of your invoice. This lets your parcel clear EU customs without duty. If import charges are applied to a parcel that isn’t marked this way, we’ll deduct them from your refund.
  • Your refund covers the product value only. Original shipping isn’t refunded. Import VAT and duties you paid on delivery were paid to your local customs authority, so we can’t refund them. Many countries let you reclaim them when goods are re-exported, so please check with your customs authority or your carrier.

Faulty, damaged or incorrect items
Contact us within 14 days of receipt with photos. We’ll put it right at no cost to you, including return shipping, wherever you are.

Refund timing
Refunds are processed within 10–15 business days after your return arrives at our warehouse. Your bank may take a few extra days to show the funds.

Contact
info@truelinkswear.eu | +420 724 894 653